Customer Care
Thank you for visiting Oaklā Collective. Every artwork is thoughtfully prepared with great care, The information below is intended to answer frequent questions about ordering, shipping, and caring for your artwork.
Returns & Shipping Policy
Every piece from Oaklā Collective is thoughtfully prepared and carefully packaged. Each artwork is prepared specifically for the collector and overseen with great care throughout the fulfillment process.
Production & Shipping
Production and shipping times vary depending on the artwork and destination. While every effort is made to ensure timely delivery, shipping estimates are a guide and may be affected by circumstances beyond Oaklā Collective's control. Upon Delivery
Please take a moment to inspect your artwork upon arrival. If your artwork arrives damaged or you have a concern about the condition of your order, please contact Oaklā Collective within three (3) calendar days of the carrier’s confirmed delivery at hello@oaklacollective.com. To help review the situation, please include your order number along with clear photographs of the artwork and its original packaging. Every situation will be reviewed with care. If your artwork is found to have been damaged during transit or arrives with a quality concern, Oaklā Collective will collaborate with you to determine the most appropriate resolution, which may include a replacement, when available, or a refund.
Returns
Because each artwork is thoughtfully prepared specifically for the collector, all sales are final.
Returns, exchanges, or cancellations are not accepted due to a change of mind, personal preference, incorrect size selection, or slight variations in color. Returns outside of this policy will be considered in exceptional circumstances. If a return is approved, the refund may be adjusted by 20%, together with any original shipping charges. Approved returns must be received in their original condition and include all accompanying documentation.
Limited Editions
Limited Edition prints are released in defined edition sizes. Once an edition has sold out, that edition will not be reproduced. Because of their limited availability all Limited-Edition sales are considered final. If a Limited-Edition print arrives damaged or with a quality concern, Oaklā Collective will work with you to determine the most appropriate resolution, which may include a replacement, if an edition remains available, or a refund.
Signature Pieces
Each Signature Piece is released as a single original print, thoughtfully matted and framed, and accompanied by a hand-signed Certificate of Authenticity. Because every Signature Piece is one of one and prepared specifically for its collector, all Signature Piece sales are considered final. If your Signature Piece arrives damaged or you have a concern about its condition, please contact Oaklā Collective within three (3) calendar days of the carrier's confirmed delivery. If a return is approved, the artwork must be returned in its original condition together with its original mat, frame, hand-signed Certificate of Authenticity, and any accompanying documentation before a refund can be issued. This helps preserve the integrity, provenance, and collectible nature of each Signature Piece.
If you have any questions before or after placing an order, please get in touch.
Very Best,